Pharmacy First

What conditions are covered?

Your local pharmacy can now supply prescription-only treatment, if they believe you need it, for the following conditions:                       

• Earache (acute otitis media) — ages 1 to 17
• Sore throat — ages 5+
• Sinusitis — ages 12+
• Infected insect bite — ages 1+
• Impetigo (skin infection) — ages 1+
• Shingles — ages 18+
• Uncomplicated urinary tract infection (UTI) — women aged 16–64

If your symptoms don’t fit these pathways, pharmacists can still advise, recommend over-the-counter options, or signpost you elsewhere.

How it works

1. Visit or phone a participating pharmacy (you may also be referred by our team, NHS 111, or urgent care).
2. Private consultation to check symptoms and history.
3. Treatment plan: advice and, if suitable, NHS medicine supplied on the spot.
4. Safety-netting: if more is needed, you’ll be referred appropriately.

Costs

• Consultation: free
• If medicine is supplied: usual NHS prescription charge applies (unless exempt)

If an over-the-counter product is recommended, you’ll pay the shop price. Check free prescription eligibility.

Who it’s for

Adults and children in England who meet the age ranges above.